Product Management is a hot role in the current market, partly because there are companies realizing the importance of the role, and partly because everyone seems to think that they can do the job. Without opining on either of those driving forces, in my experience there are three key things that any candidate can do to optimize their chances of actually snatching a Product Management role: assessing your skills, positioning your experiences, and pitching yourself effectively. If you can master these three key components, you’ll be best positioned to take your next role in Product Management — no matter where you’re coming from.
As Product Managers, we’re called on a lot to weigh in on questions, considerations, and issues related to our market, our customers, and our products. And we’re often pressured to provide opinions either with or without sufficient data to feel entirely comfortable about drawing conclusions that we know people will rely on and act on — regardless of how carefully we couch our words. It’s par for the course, to some extent, but the more prevalent such requests become, the more we might begin to lose sight of the hazards of engaging in such speculation, and start to leap to our own conclusions without doing our due diligence, even when we do have the time to do so. After all, if we’re truly experts on our market, customers, and products, then we have license to make such gut decisions and skimp on the data collection. WRONG. Part of our job, indeed our necessary role in the organization, is to push for truly data-guided and data-driven decisions — especially when the conclusion isn’t crystal clear (and often when it is). We need to be comfortable stopping the train, or at least slowing it a bit, to do some basic fact-checking before we make decisions that can literally affect the lives and livelihoods of our team members. We owe it to them, and to ourselves, to understand when we’re stepping out of our “known knowns” and into the territory of “known unknowns” (to blithely steal a classic from Donald Rumsfeld).
One of Amazon’s prized leadership principles is “Be right, a lot.” And we should certainly strive for that as Product Managers, no matter what company we work for, or what product we’re working on. But there’s a corollary to that statement that’s equally important — that you’re not going to be right all the time. And that’s a good thing, believe it or not. Making mistakes is part of the game that we play on a daily basis, and it’s only through making these mistakes that we learn, we grow, and we understand that we’re willing to take the chances needed to truly innovate! If you’re not wrong at least part of the time, you’re either a certifiable genius who outranks even the Elon Musks and Bill Gates of the world — or you’re not truly taking chances.
A few weeks ago, I was perusing Quora as I often do, and came across a really great and insightful answer describing the differences between a “good” and “bad” roadmap by Greg Hartrell. The answer was so good that I couldn’t help but reach out him, and invite him to share some of his insights here on my blog. Here’s a bit about Greg in his own words…
Greg Hartrell is a product leader with a 15 year history helping large teams build high performing software products and businesses. At Google, he heads product for Google Play Books and previously led the creation of their mobile game services. Before that, he was VP of Product Development at Capcom/Beeline, and a product leader for 8 years at Microsoft for Xbox Live/360 and Windows.
There’s a tool in the Scrum toolbelt that is so utterly critical to success yet so fundamentally misunderstood by far too many development teams, Scrum Masters, and Product Owners. I’m talking, of course, about the Sprint Retrospective. I’ve seen it time and again, teams that are able to hit all the right notes in their standups, reviews, and planning sessions — but who wind up botching their Retrospectives in such a horrible fashion that they miss out on the single most important part of agile product development, continuous improvement. Certainly, it’s never fun to take time out of our day to look back and discuss what went wrong in the past two weeks — much less try to come up with new things to try on a sprint-by-sprint basis. But it’s the single most important part of the culture that we’re trying to build — the culture of agility, of adjusting, of improving…of change.
In many organizations, conflict is part and parcel of the culture — some conflict can be constructive, some destructive, but most of it can just be downright annoying. And, because we often sit right in the middle of all of the random agendas, battles of ego, and emotional storms that can rage throughout the company, Product Managers often wind up dealing with the outcome of these conflicts if we’re not pulled deeply into them by one or more of our stakeholders. And while it can often be tempting to take on all comers, to defend your territory and your teams to the bitter end, the sad truth is that all too often, these conflicts simply aren’t set up in a way for us to “win” — and seeking that extra mark in our “W” column can often be counterproductive rather than helpful in the long run. All of the best Product Managers know that sometimes when there’s a fight that you’re not going to win, it’s far more important to lose gracefully than it is to die on a hill for something that ultimately didn’t really matter much.
As an active member of the Seattle community of Product Managers, I’ve been fortunate enough to find many opportunities to engage with fellow Product Managers as well as those looking to make a break into the role. Between my work with General Assembly as a part-time instructor, my volunteer efforts as a board member of our local Pacific Northwest Product Management Community, or my presentations at ProductCamp every year, I enjoy sharing my knowledge and experience with those who seek different perspectives on old problems or just want to hear a good old war story. The fact is, we all have something to impart on those around us, and we should take any opportunity we can to share with those around us.